Refund & Cancellation Policy

Last updated: June 22, 2026

1. Subscription Billing

IronWeb Manager is billed as a monthly subscription through Shopify's billing system. Your subscription begins when you approve the charge in the Shopify admin.

2. Cancellation

You may cancel your subscription at any time by uninstalling the App from the Shopify admin.
Cancellation takes effect at the end of the current billing period — you will continue to have access until then.
No further charges will be made after cancellation.

3. Refund Eligibility

We offer refunds in the following cases:

Within 48 hours of first subscription: Full refund if the App does not meet your expectations.
Service outage: Pro-rated refund for extended outages (more than 24 consecutive hours) that were within our control.
Billing error: Full refund for any accidental or duplicate charges.

4. Non-Refundable Cases

Refunds are generally not provided for:

Partial months of service after the 48-hour window
Dissatisfaction with AI-generated results (as AI outputs vary and are not guaranteed)
Issues caused by third-party services (Shopify outages, AI provider downtime)
Violation of the Terms of Service or Acceptable Use Policy

5. How to Request a Refund

To request a refund, contact us with:

Your store domain (yourstore.myshopify.com)
The reason for the refund request
Date of the charge

Send your request to asifdan1000@gmail.com. We will respond within 3 business days.

6. Refund Processing

Approved refunds are processed through Shopify's billing system and will appear as a credit on your Shopify account. Processing typically takes 5–10 business days.

7. Free Trial

If a free trial is offered, no charge is made during the trial period. If you cancel before the trial ends, you will not be charged.